Privacy Practices

Data We Gather

Hayes Car Hire collects and processes various personal information types.

How Your Information is Used

Your personal information serves these key purposes:

• Service Provision and Contract Fulfillment:
  • Managing your vehicle rental bookings and agreements is a key function. We verify your identity to confirm compliance with our rental criteria. We also oversee the processes for collecting and returning vehicles. Additionally, we handle payment processing along with managing any deposits and associated charges.
• Customer Communication (Contractual Obligations and Interests):
  • Delivering booking confirmations, updates, and essential rental details. Addressing your questions and offering customer assistance. Informing you about modifications to our services or policies.
• Marketing Consent and Legitimate Interest Policy:
  • We provide promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can unsubscribe at any time.
• Service Enhancement for Customer Benefit:
  • Evaluating website interactions to refine user experience and performance. Conducting assessments to improve our vehicle selection and service offerings.
• Compliance with Legal Standards:
  • Adhering to legal and regulatory obligations, safeguarding against fraud, and maintaining service integrity. Addressing conflicts and upholding our terms of service.

Information Sharing Practices

Sharing Your Information

• Partners and Affiliates: We collaborate with third-party companies, including payment processors and IT support, to provide our services. These partners are contractually required to safeguard your data.

Your personal information is not sold to third parties.

Data Protection

Hayes adopts suitable technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. Our practices include encryption, stringent access controls, secure servers, and ongoing security evaluations. Nonetheless, it is important to recognize that no method of internet transmission or electronic storage is entirely risk-free.

Data Storage Policy

At Hayes, we retain your personal information only for the duration necessary to achieve the purposes for which it was originally collected. This includes compliance with legal, accounting, and reporting obligations. The specific retention periods may vary based on the type of information and the context in which it is processed.

Your Rights and Choices

Your rights under UK data protection law

• Accessing Your Information: Obtain a copy of your personal information on file.

For inquiries regarding your rights, please reach out to us below.

Cookies and Tracking Practices

At Hayes, we utilize cookies and similar technologies to improve your online experience, assess website traffic, and customize the content you see. You have the option to control your cookie preferences via your browser settings, allowing you to tailor your experience according to your needs.

8. Updates to Policy

Hayes may revise this Privacy Policy from time to time to align with changes in our practices or legal obligations. Any updates will be clearly indicated on this page, along with a new "Last Updated" date. We recommend checking this policy periodically to stay informed about our privacy practices.

Contact Hayes

For inquiries regarding our Privacy Policy or data practices, please reach out: